The Trusted Advisor


Save 1% on the The Trusted Advisor by Brand: Tantor Media at Diaries Letters Stories. Hurry! Limited time offer. Offer valid only while supplies last. In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of your discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. The creation of trust is what earns the right to influence clients; trust is also at the


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4.6 out of 5 stars with 83 reviews
Condition: New
Availability: In Stock
$19.99
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Product Description & Reviews

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of your discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. The creation of trust is what earns the right to influence clients; trust is also at the root of client satisfaction and loyalty. The workings of trust are even more critical in the new economy than in the old. Maister, Green, and Galford enrich our understanding of trust-yet they have also written a deeply practical book. Using their model of the "Trust Equation," they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step-engage, listen, frame, envision, and commit-is richly described in distinct chapters. The book is peppered with pragmatic "top ten" lists aimed at improving advisors' effectiveness that can be put to use instantly. This book will be welcomed by the inexperienced advisor and the most seasoned expert alike. The authors use anecdotes, experiences, and examples-successes and mistakes, their own and others'-to great effect. Though they use the professional services advisor/client paradigm throughout the book, their prescriptions have resonance for other trust-reliant situations-selling, customer relationship management, and internal staff functions like HR and information technology. The result is a tour de force-brilliant, penetrating, unique. It is essential listening for anyone who must advise, negotiate, or manage complex relationships with others.

Features & Highlights

  • Used Book in Good Condition

Additional Information

Brand:
Brand: Tantor Media
Manufacturer:
Tantor Audio
Category:
Business Ethics
Release Date:
2009-08-06
EAN:
9781400162222
Edition:
MP3 - Unabridged CD
Author:
Array
Publisher:
Tantor Audio
Creator:
Kent Cassella
Publication Date:
2009-08-06
Binding:
MP3 CD
Item Weight:
0.2 pounds
Item Size:
0.6 x 7.4 x 5.3 inches
Package Weight:
0.22 pounds
Package Size:
5.35 x 0.55 x 7.56 inches

 


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