Conflict Resolution & Mediation


Save on Conflict Resolution & Mediation at Diaries Letters Stories. Top brands include McGraw-Hill Education, Zacks Audiobooks Production, PublishingSmith, Audible Studios, Audible Studios for Bloomsbury, Gildan Media, LLC, Dreamscape Media, The Expressive Press, Changemakers Publishing, Macmillan Audio, HarperAudio, & Familius. Hurry! Limited time offers. Offers valid only while supplies last.



Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, 2nd Edition
By McGraw-Hill Education
In Stock
$10.95
4.3 out of 5 stars with 32 reviews
Hold anyone accountable. Master performance discussions. Get results. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently..


Culture Clash 2: Managing the Global High Performance Team
By Zacks Audiobooks Production
In Stock
$17.95
4.8 out of 5 stars with 36 reviews
Flying blind in interactions with customers, colleagues, collaborators, or competitors? Frustrated by misunderstandings with other organizational silos or cultures? Learn the number-one skill: how to step into anyone's shoes, decode their mind-set, and get the job done with anyone, anywhere.  What derails deals is not that we don't bow, kiss, or shake hands correctly. What kills success is our inability to read between the lines, decode the mind-set of the other side, and see the world from


Communicate or Die: Getting Results Through Speaking and Listening: Global Leader Series, Book 1
By Zacks Audiobooks Production
In Stock
$14.95
4.6 out of 5 stars with 72 reviews
Frustrated by endless indecisive meetings, lack of alignment, mistrust, blame games, turf wars, toxic colleagues and/or weak performance?  Here's the good news: All of these are a result of bad communication. So effective communication can solve them. But now some bad news: Most of us fly blind in our communications, simply because we never systematically trained our speaking and listening muscles.  Dr. Zweifel, former CEO, Columbia leadership professor, and award-winning author of best


Mean Girls at Work: How to Stay Professional When Things Get Personal
By McGraw-Hill Education
In Stock
$10.95
4.1 out of 5 stars with 48 reviews
Do you work with a mean girl? A woman's field guide to the new frontier of professional development - working with other women. Women-to-women relationships in the workplace are - complicated. When they're good, they're great. But when they're bad, they can ruin your day, your week - even your year. Packed with proven advice from two of today's leading experts in workplace relationships, this one-of-a-kind guide gives women the tools they need to navigate difficult situations unique to


We Need to Talk: Your Guide to Challenging Business Conversations
By PublishingSmith
In Stock
$14.95
4.6 out of 5 stars with 14 reviews
We need to talk Those four little words have the power to strike fear into the heart of the most experienced business person. That's why, too often, the hard things, the words we are afraid to say, the conversations we don't know quite how to handle, remain unsaid. And the stress on our businesses and our lives builds up. Well, not any more. This practical, step-by-step guide will help you break the silence and open the lines of communication in a new, healthy, productive, and profitable way.


Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done
By Audible Studios
In Stock
$14.95
4.5 out of 5 stars with 15 reviews
Turn constant complainers into productive contributors. Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover


The Psychology of Conflict: Mediating in a Diverse World
By Audible Studios for Bloomsbury
In Stock
$17.95
4.0 out of 5 stars with 67 reviews
The Psychology of Conflict is a timely new contribution on the unique benefits of applying philosophy and psychology to mediating between people in conflict. Following his previous book with Dr. Freddie Strasser - Mediation: A Psychological Insight into Conflict Resolution - Paul Randolph here examines the application of existential philosophy to the psychology of conflict, particularly as seen in mediation. Through an outline of the shared human characteristics (''existential givens'') as


Toxic Workplace!: Managing Toxic Personalities and Their Systems of Power
By Audible Studios
In Stock
$11.95
4.5 out of 5 stars with 111 reviews
''The day this person left our company is considered an annual holiday!'' This quote, taken from Kusy and Holloway's research on toxic personalities, echoes the frustration and confusion that come from working with or managing an extremely difficult person. Just one toxic person has the capacity to debilitate individuals, teams, and even organizations. Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an


What You Aren't Seeing: How Using Your Hidden Potential Can Help You Discover the Leader Within: The Inspiring Story of Herb Greenberg
By McGraw-Hill Education
In Stock
$10.95
4.2 out of 5 stars with 76 reviews
Be truly inspired, discover your potential, and leverage it to drive organizational success. What You Aren't Seeing uniquely combines the uplifting story of Herbert Greenberg, the founder of a global management consulting firm, with insights into the psychology of leaders and practical guidance on uncovering and developing true leadership potential in yourself and others. This life-changing guide shows you how to question your habits, preconceptions, and strategies for connecting with people


Primal Teams: Harnessing the Power of Emotions to Fuel Extraordinary Performance
By Gildan Media, LLC
In Stock
$16.95
4.0 out of 5 stars with 120 reviews
Emotion, more than anything else, spells the difference between stellar and mediocre team performance. Fear, anger, frustration, and other negative feelings, can en danger a group's dynamic. But positive emotions have the power to transform it into a high-performance engine, where everyone operates at their peak. Their minds sharpen. They find creative solutions. They get great results. Thanks to discoveries in neuroscience and psychology, we now know that emotions operate independently from


Turning People into Teams: Rituals and Routines That Redesign How We Work
By Dreamscape Media
In Stock
$19.99

ean: 9781974922550, isbn: 1974922553,

4.1 out of 5 stars with 11 reviews
TODAY’S TEAMS want more alignment among their members, better decision-making processes, and a greater sense of ownership over their work. Experts in designing teams, David and Mary Sherwin show that any team can achieve these goals with the right rituals. Seemingly simple, a ritual is a series of behaviors performed in a specific order. With a team, however, the right ritual can foster and support a collective point of view. Turning People into Teams offers dozens of practical rituals for


The Little Black Book of Human Resources Management
By The Expressive Press
In Stock
$14.95
4.1 out of 5 stars with 62 reviews
It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down like a runaway clown car; faced legal or ethical problems that needed the wisdom of Solomon to sort out while they roiled your guts at night; and sat on the stand across from some third-rate Perry Mason or tried to be one yourself. It's about what you learn when you've knocked yourself out to put measurable six-figure savings back


Work with Me: Resolving Everyday Conflict in Your Organization
By Changemakers Publishing
In Stock
$14.95
4.1 out of 5 stars with 120 reviews
In Work with Me, author Gini Graham Scott presents her proven conflict resolution model - first outlined in her popular book Resolving Conflict and later in Disagreements, Disputes and All-Out War. Here she applies this model to the workplace, guiding readers on how to manage emotions and use logic and intuition to resolve common problems on the job. Written for everyone within an organization - workers, managers, supervisors, human resource directors, and CEOs - this book offers the tools


Good for You, Great for Me: Finding the Trading Zone and Winning at Win-Win Negotiation
By Macmillan Audio
In Stock
$14.95
4.7 out of 5 stars with 14 reviews
Thirty years ago, Roger Fisher and Bill Ury wrote the groundbreaking book Getting to Yes. It established the mutual gains approach to negotiation, or what the popular media likes to call ''win-win negotiation''. But there are few, if any, negotiating situations in which everyone can get everything they want. In reality, most people want to win at win-win negotiation. And the way to win is to come up with a proposed agreement that is ''good'' for the other side and ''great'' for you. Good


The Conflict Resolution Phrase Book: 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations
By Gildan Media, LLC
In Stock
$14.95
4.0 out of 5 stars with 54 reviews
No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations. Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict,


I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus.in Three Simple Steps
By Gildan Media, LLC
In Stock
$16.95
4.1 out of 5 stars with 106 reviews
Birth, death, and conflict - three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication - not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues


Getting to Yes with Yourself: (And Other Worthy Opponents)
By HarperAudio
In Stock
$16.95
4.2 out of 5 stars with 145 reviews
William Ury, co-author of the classic best seller on negotiation Getting to Yes, has taught tens of thousands of people from all walks of life - managers, salespeople, students, parents, lawyers, and diplomats - how to become better negotiators. Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be. The biggest obstacle is actually ourselves - our natural tendency to react in ways


Red Zone, Blue Zone: Turning Conflict into Opportunity
By Familius
In Stock
$14.95
4.2 out of 5 stars with 64 reviews
Most of us fear and dread conflict at home or at work. But conflict can be your ally, not your enemy. Conflict doesn't have to tear your family or organization apart. Using the story of a family business leader embroiled in generational conflict, Red Zone, Blue Zone shows how to navigate conflict in a way that is healthy and leads to enhanced relationships, self-awareness, and greater leadership success. Practical response activities and personal reflection questions help the listener


The Elephant in the Boardroom: How Leaders Use and Manage Conflict to Reach Greater Levels of Success
By Gildan Media, LLC
In Stock
$14.95
4.8 out of 5 stars with 87 reviews
''When leaders fail to confront conflict, they become the 'biggest elephant' in the room.'' In a survey of more than 4,000 CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict. Yet leaders must realize that every conflict presents an opportunity to reach higher levels of performance. In The Elephant in the Boardroom, award-winning leadership psychologist Edgar Papke explores the unique and challenging relationship that


The Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
By Gildan Media, LLC
In Stock
$14.95
4.1 out of 5 stars with 102 reviews
Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity. Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict



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