Service - Blowout Sale! Save up to 91%
Blowout Sale! Up to 91% off on Service at Diaries Letters Stories. Top brands include Recorded Books, Ronald Andrew Kaufman, McGraw-Hill Education, Shelton Publishing, Audible Studios, Donovon Jenson, Blackstone Audio, Inc., Random House Audio, Entrepreneur Media, Inc., AS Solution, & Brand: Surrey Books. Hurry! Limited time offers. Offers valid only while supplies last.
Driving Loyalty: Turning Every Customer and Employee into a Raving Fan for Your Brand
4.5 out of 5 stars with 113 reviews
Best-selling author and marketing expert Kirk Kazanjian knows the importance of building brands, nurturing client relations, and forming partnerships. In Driving Loyalty, listeners go behind the scenes of Enterprise Holdings - the parent company of Enterprise, Alamo, and National rental car companies - to discover how attention to stakeholder relationships can be a key factor in success..
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
4.3 out of 5 stars with 89 reviews
We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take-off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and less-than-helpful cliches like
Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson for Life
4.0 out of 5 stars with 135 reviews
Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.
In his groundbreaking books, Hug Your Customers - a Wall Street Journal best seller - and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell's clothing stores, one of the most successful small businesses in the country, he noticed that customer service and
Grow! Inbound Marketing System: How to Rapidly and Profitably Grow Your Service Company Online
4.6 out of 5 stars with 82 reviews
Is your business struggling to stand out against the sea of Internet listings?
Do you want to start a business, but fear investing without the guarantee of quick and profitable growth?
Today's top business owners know that the only way to grow quickly and profitably is to leverage the power of online marketing. But breaking through to your target customers without breaking the bank requires a reliable system to take your business from the shadows to the top of the search results.
Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped
4.8 out of 5 stars with 144 reviews
Your favorite band has just announced their nationwide tour. Should you pay to join their fan club and get in on the pre-sale? No, you decide to wait. But the on-sale date arrives, and the site is jammed. You can't get on - and the concert is sold out in six minutes. What happened? What now?
Music journalists Dean Budnick and Josh Baron chronicle the behind-the-scenes history of the modern concert industry. Filled with entertaining rock-and-roll anecdotes about The Rolling Stones, The
The Dog Merchants: Inside the Big Business of Breeders, Pet Stores, and Rescuers
By Blackstone Audio, Inc.
4.6 out of 5 stars with 11 reviews
We love them with all our hearts, but do we really know where our dogs came from? Kim Kavin reveals the complex network behind the 11-billion-a-year business of selling dogs. A must-listen for the benefit of all dogs everywhere. In what promises to become an Omnivore's Dilemma for dog lovers - breed devotees and adoption advocates alike - The Dog Merchants is the first book to explain the complex and often surprisingly similar business practices that extend from the American Kennel Club to
Corporate Executive Protection: An Introduction for Corporations and Security Professionals
4.7 out of 5 stars with 100 reviews
No corporation wants second-best executive protection
In this first-of-its-kind book, seasoned security pros Christian West and Brian Jantzen share lessons learned from years of protecting some of corporate America's most prominent people. Full of practical, hands-on information, this guide provides a comprehensive overview of how to conceive, build and run successful executive protection programs in corporate settings. With insights that only experience in all phases of program execution can