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Service - Blowout Sale! Save up to 91%


Blowout Sale! Up to 91% off on Service at Diaries Letters Stories. Top brands include Recorded Books, Ronald Andrew Kaufman, McGraw-Hill Education, Shelton Publishing, Audible Studios, Donovon Jenson, Blackstone Audio, Inc., Random House Audio, Entrepreneur Media, Inc., AS Solution, & Brand: Surrey Books. Hurry! Limited time offers. Offers valid only while supplies last.



Driving Loyalty: Turning Every Customer and Employee into a Raving Fan for Your Brand
Driving Loyalty: Turning Every Customer and Employee into a Raving Fan for Your Brand
By Recorded Books
In Stock
$20.95
4.5 out of 5 stars with 113 reviews
Best-selling author and marketing expert Kirk Kazanjian knows the importance of building brands, nurturing client relations, and forming partnerships. In Driving Loyalty, listeners go behind the scenes of Enterprise Holdings - the parent company of Enterprise, Alamo, and National rental car companies - to discover how attention to stakeholder relationships can be a key factor in success..


Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
By Ronald Andrew Kaufman
In Stock
$15.95
4.3 out of 5 stars with 89 reviews
We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take-off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and less-than-helpful cliches like


Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson for Life
Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson for Life
By McGraw-Hill Education
In Stock
$10.95
4.0 out of 5 stars with 135 reviews
Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more. In his groundbreaking books, Hug Your Customers - a Wall Street Journal best seller - and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell's clothing stores, one of the most successful small businesses in the country, he noticed that customer service and


Grow! Inbound Marketing System: How to Rapidly and Profitably Grow Your Service Company Online
Grow! Inbound Marketing System: How to Rapidly and Profitably Grow Your Service Company Online
By Shelton Publishing
In Stock
$14.95
4.6 out of 5 stars with 82 reviews
Is your business struggling to stand out against the sea of Internet listings? Do you want to start a business, but fear investing without the guarantee of quick and profitable growth? Today's top business owners know that the only way to grow quickly and profitably is to leverage the power of online marketing. But breaking through to your target customers without breaking the bank requires a reliable system to take your business from the shadows to the top of the search results. Written


Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped
Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped
By Audible Studios
In Stock
$25.95
4.8 out of 5 stars with 144 reviews
Your favorite band has just announced their nationwide tour. Should you pay to join their fan club and get in on the pre-sale? No, you decide to wait. But the on-sale date arrives, and the site is jammed. You can't get on - and the concert is sold out in six minutes. What happened? What now? Music journalists Dean Budnick and Josh Baron chronicle the behind-the-scenes history of the modern concert industry. Filled with entertaining rock-and-roll anecdotes about The Rolling Stones, The


Surviving Customer Service: Avoid Burnout, Develop Valuable Career Skills
Surviving Customer Service: Avoid Burnout, Develop Valuable Career Skills
By Donovon Jenson
In Stock
$17.46
4.0 out of 5 stars with 149 reviews
I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated?  I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I've learned in customer support roles,


The Voyeur's Motel
The Voyeur's Motel
By Audible Studios
In Stock
$17.95
4.4 out of 5 stars with 8 reviews
On January 7, 1980, in the run-up to the publication of his landmark best seller Thy Neighbor's Wife, Gay Talese received an anonymous letter from a man in Colorado. ''Since learning of your long-awaited study of coast-to-coast sex in America,'' the letter began, ''I feel I have important information that I could contribute to its contents or to contents of a future book.'' The man went on to tell Talese an astonishing secret: that he had bought a motel to satisfy his voyeuristic desires. He


The Disney Way: Harnessing the Management Secrets of Disney in Your Company, Third Edition
The Disney Way: Harnessing the Management Secrets of Disney in Your Company, Third Edition
By McGraw-Hill Education
In Stock
$10.95
4.8 out of 5 stars with 59 reviews
''Dream, Believe, Dare, Do....'' Though four simple words, this carefully crafted credo lies at the heart of Walt Disney's enviable empire and has led The Walt Disney Company to prosperity for decades. As foremost experts on Disney, authors Bill Capodagli and Lynn Jackson return with an updated and expanded third edition of The Disney Way to show how organizations can incorporate this four-pillared credo to support any business, drive any team, and guide any leader to create immeasurable


The Dog Merchants: Inside the Big Business of Breeders, Pet Stores, and Rescuers
The Dog Merchants: Inside the Big Business of Breeders, Pet Stores, and Rescuers
By Blackstone Audio, Inc.
In Stock
$14.95
4.6 out of 5 stars with 11 reviews
We love them with all our hearts, but do we really know where our dogs came from? Kim Kavin reveals the complex network behind the 11-billion-a-year business of selling dogs. A must-listen for the benefit of all dogs everywhere. In what promises to become an Omnivore's Dilemma for dog lovers - breed devotees and adoption advocates alike - The Dog Merchants is the first book to explain the complex and often surprisingly similar business practices that extend from the American Kennel Club to


Build: How to Create a Phenomenal Team for Your Service Company
Build: How to Create a Phenomenal Team for Your Service Company
By Shelton Publishing
In Stock
$14.95
4.7 out of 5 stars with 61 reviews
This book will not only change the way you look at your business, it will change how you look at yourself. In Build, Donnie Shelton explores the winning strategies that he and other business owners have implemented to achieve success. Build is a proven system that will guide you through the process of assembling a winning team, asking yourself the right questions, and focusing on the important aspects of running a successful business..


Copy This!
Copy This!
By Random House Audio
In Stock
$17.95
4.9 out of 5 stars with 129 reviews
A charismatic, heart-warming business memoir that's filled with life lessons on overcoming obstacles, Copy This! is a book for every business owner looking to grow a company, every manager helping his team perform, every visionary trying to launch a new idea, and for every mother and father of a child suffering from dyslexia or Attention Deficit Hyperactivity Disorder. Because Copy This! is the story of how Paul Orfalea opened a small copy shop called Kinko's in 1970 and turned it into a $1.5


How to Start a Cleaning Service
How to Start a Cleaning Service
By Entrepreneur Media, Inc.
In Stock
$14.95
4.4 out of 5 stars with 63 reviews
Low startup costs, minimal overhead, and the promise of repeat business (when things get cleaned, they usually get dirty again) make this one of the easiest and most profitable businesses to start. This guide is jam-packed with everything you need to successfully plan, start, and run your own cleaning service, including: Overviews of the three most in-demand cleaning services (residential maid service, commercial janitorial service, and carpet/upholstery cleaning), with answers to commonly


Pricing with Confidence: 10 Ways to Stop Leaving Money on the Table
Pricing with Confidence: 10 Ways to Stop Leaving Money on the Table
By Audible Studios
In Stock
$11.95
4.4 out of 5 stars with 105 reviews
Bad pricing is a great way to destroy your company's value, revenue, and profits. With 10 simple rules, this book shows you how to deliver both healthy profit margins and robust revenue growth while kicking the dreaded discounting habit. The authors destroy the conventional wisdom that you have to trade margins for revenues and show you how to fully exploit the value your company offers customers. This is a proven plan for increasing sales without sacrificing profits..


Corporate Executive Protection: An Introduction for Corporations and Security Professionals
Corporate Executive Protection: An Introduction for Corporations and Security Professionals
By AS Solution
In Stock
$17.95
4.7 out of 5 stars with 100 reviews
No corporation wants second-best executive protection In this first-of-its-kind book, seasoned security pros Christian West and Brian Jantzen share lessons learned from years of protecting some of corporate America's most prominent people. Full of practical, hands-on information, this guide provides a comprehensive overview of how to conceive, build and run successful executive protection programs in corporate settings. With insights that only experience in all phases of program execution can


Chicago's Best Restaurants
By Brand: Surrey Books
SKU: #1100068859
In Stock
$10.95
$1.00
You Save: 91%

sku: 1100068859, ean: 9780940625945, isbn: 0940625946,

4.4 out of 5 stars with 55 reviews
Chicago diners will find listings for more than 250 area restaurants, categorized by area, cuisine, and price, and rated according to a twenty-point scale on service, decor, and quality, along with information on hours, credit cards, handicap access, and more. Original. IP.Used Book in Good Condition.



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